One system for pipeline, projects and support.
Leads in marketing, contracts in sales, tickets in support — all in separate tools? Cierra unites the whole customer lifecycle on one data model, with an AI that can actually operate your processes.
Currently invite-only · GDPR-compliant · AI hosted in Frankfurt
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The market stagnates — and the tool stack eats the margin
Growth among IT service providers has collapsed (Lünendonk 2025), but your own stack keeps costing: CRM, ticket system, docs wiki, invoicing tool, middleware — five subscriptions, five data silos, and the integrations need maintenance too.
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NIS2 turns compliance into daily business
Since late 2025, NIS2 is German law — with no transition period. System houses and MSPs must demonstrably secure themselves and their customers: incidents, evidence, documentation — with the team they have.
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Support does not scale along
Around 109,000 IT positions are unfilled (Bitkom 2025) — and ticket volume keeps growing anyway. Recurring questions tie up senior people instead of flowing into self-service and AI answers.
Pipeline with product context
Deals with licenses, terms and MRR fields — your data model understands subscriptions. Renewals and upsells appear as deals before the contract expires.
Support on the customer record
Tickets with SLA visibility, AI duplicate detection and a knowledge base — support sees contracts and history instead of answering in the dark.
Custom agents for your processes
Build agents for lead enrichment, ticket triage or renewal preparation — evaluations measure quality before an agent goes to production.
API-first, like you
REST API, OAuth2, webhooks, MCP server: Cierra integrates into your stack instead of standing next to it. Processes react to events from your systems.
A day with Cira at an IT company
AI inference runs in Frankfurt (eu-central-1) — your data stays in the EU.
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08:30
Cira has qualified the night's trial sign-ups: company data enriched, ranked by ICP fit, personal first-touch drafts ready for the top 3.
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11:00
An enterprise ticket escalates: Cira summarizes the thread, links the affected contract line and suggests the answer from similar resolved cases.
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14:30
Renewal run: the agent compiled all contracts expiring within 60 days — including usage trends and prepared renewal proposals.
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17:00
The ticket-triage agent categorized 40 requests and merged 6 duplicates. Two new help articles were drafted from recurring questions — review tomorrow.
GDPR by design
AI inference in Frankfurt, data processing in the EU.
SSO & roles
Single sign-on and fine-grained, role-based access.
Human in the loop
Approvals gate sensitive AI and automation actions.
German & English
Fully bilingual product — switch language per user.
Frequently asked questions
IT & software · Cira OS
Does Cierra have a real API?
Yes — Cierra is API-first: a REST API with OAuth2 and personal tokens, webhooks for events and a built-in MCP server through which external AI tools access the system in a controlled way.
Can we build and test our own AI agents?
Yes. The agent builder gives every agent instructions, tools, memory and schedules. With evaluations and an LLM judge you test against datasets before the agent takes on real work.
How do we migrate our data from HubSpot, Pipedrive & co.?
Via file import or the REST API. The dedupe engine with AI review agents cleans up afterwards — and custom objects model the special data your old system never knew.
Consolidate your stack: one data model for sales, support and AI.
Cira OS is in closed beta. Request access and we'll get you onboarded once your account is approved.